cancellation policy

By scheduling an appointment over the phone or through our website, you agree to allow us to charge the credit card that you provided to us to reserve the appointment based our cancellation charge policy as follows: 

Because each service is by appointment and we reserve the therapist's time and the room for only one guest at a time, we require a minimum of day before cancellation for all services. Cancellations made before closing time of the day before will not be charged. 

For same day cancellations, or time changes, made more than 1 hour before your scheduled appointment time, a cancellation charge of 1/2 of the service fees scheduled will be charged. If we can fill your appointment time with another guest, then we will waive this charge (so please call as early as possible to give us the most time to try to fill your spot). 

Cancellations made within 1 hour of the appointment time, or guests who do not show up for their appointments, will be charged the full amount of the scheduled service price.