cancellation policy

By scheduling an appointment over the phone or through our website, you agree to allow us to charge the credit card that you provided to us to reserve the appointment based our cancellation charge policy as follows: 

Because each service is by appointment and we reserve the therapist's time and the room for only one guest at a time, we require a minimum of day before cancellation for all services. Cancellations made before closing time of the day before will not be charged. 

For same day cancellations, or time changes, made more than 1 hour before your scheduled appointment time, a cancellation charge of 1/2 of the service fees scheduled will be charged. If we can fill your appointment time with another guest, then we will waive this charge (so please call as early as possible to give us the most time to try to fill your spot). 

Cancellations made within 1 hour of the appointment time, or guests who do not show up for their appointments, will be charged the full amount of the scheduled service price. 

Morgan Ford Massage & Spa ("MFM") values its users' privacy. This Privacy Policy ("Policy") will help you understand how we collect and use personal information from those who visit our website or make use of our online facilities and services, and what we will and will not do with the information we collect. Our Policy has been designed and created to ensure those affiliated with MFM of our commitment and realization of our obligation not only to meet, but to exceed, most existing privacy standards.

We reserve the right to make changes to this Policy at any given time. If you want to make sure that

you are up to date with the latest changes, we advise you to frequently visit this page. If at any point in time MFM decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether to permit the use of their information in this separate manner.

This Policy applies to www.morganfordmassage.com, www.morganfordspas.com, the Morgan Ford Massage & Spa app, and any affiliated websites or apps operated by MFM (collectively "MFM sites", and it governs any and all data collection and usage by MFM. Through the use of MFM sites, you are therefore consenting to the data collection procedures expressed in this Policy.

Please note that this Policy does not govern the collection and use of information by companies that MFM does not control, nor by individuals not employed or managed by us. If you visit a website that we mention or link to, be sure to review its privacy policy before providing the site with information. It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent to better understand the way in which websites garner, make use of and share the information collected.

Specifically, this Policy will inform you of the following:

1. What personally identifiable information is collected from you through our website;

2.Why we collect personally identifiable information and the legal basis for such collection;

3. How we use the collected information and with whom it may be shared;

4.What choices are available to you regarding the use of your data; and

5. The security procedures in place to protect the misuse of your information.

Information We Collect

It is always up to you whether to disclose personally identifiable information to us, although if you

elect not to do so, we reserve the right not to register you as a user or provide you with any products or

services. In addition, MFM may have the occasion to collect non-personal anonymous

demographic information, such as age, gender, household income, political affiliation, race and

religion, as well as the type of browser you are using, IP address, or type of operating system, which

will assist us in providing and maintaining superior quality service.

Why We Collect Information and For How Long

We are collecting your data for several reasons:

. To better understand your needs and provide you with the services you have requested;

. To fulfill our legitimate interest in improving our services and products;

. To send you promotional emails containing information we think you may like when we have

your consent to do so;

. To contact you to fill out surveys or participate in other types of market research, when we

have your consent to do so;

. To customize our website according to your online behavior and personal preferences.

. To comply with State Law requirements for customer record keeping for massage and spa businesses

The data we collect from you will be stored for no longer than necessary. The length of time we retain

said information will be determined based upon the following criteria: the length of time your personal

information remains relevant; the length of time it is reasonable to keep records to demonstrate that we

have fulfilled our duties and obligations; any limitation periods within which claims might be made;

any retention periods prescribed by law or recommended by regulators, professional bodies or

associations; the type of contract we have with you, the existence of your consent, and our legitimate

interest in keeping such information as stated in this Policy.

Use of Information Collected

MFM may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from MFM. We may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered.

Disclosure of Information

MFM may not use or disclose the information provided by you except under the following circumstances:

. as necessary to provide services or products you have ordered;

. in other ways described in this Policy or to which you have otherwise consented;

. in the aggregate with other information in such a way so that your identity cannot reasonably be determined;

. as required by law, or in response to a subpoena or search warrant;

. to outside auditors who have agreed to keep the information confidential;

. as necessary to enforce the Terms of Service;

. as necessary to maintain, safeguard and preserve all the rights and property of MFM

Non-Marketing Purposes

MFM greatly respects your privacy. We do maintain and reserve the right to contact you if needed for non-marketing purposes (such as bug alerts, security breaches, account issues, and/or changes in MFM products and services). In certain circumstances, we may use our website, newspapers, or other public means to post a notice.

Children under the age of 13

MFM's sites are not directed to, and do not knowingly collect personal identifiable information from, children under the age of thirteen (13). If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system's database, or in the alternative, that verifiable parental consent is obtained for the use and storage of such information. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use MFM sites.

Unsubscribe or Opt-Out

All users and visitors to MFM sites have the option to discontinue receiving communications from us by way of email or newsletters. To discontinue or unsubscribe from our website please send an email that you wish to unsubscribe to tom@morganfordmassage.com. If you wish to unsubscribe or opt-out from any third-party websites, you must go to that specific website to unsubscribe or opt-out. MFM will continue to adhere to this Policy with respect to any personal information previously collected.

Links to Other Websites

Our MFM sites do contain links to affiliate and other websites. MFM does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and

to read the privacy statements of every website that collects personally identifiable information. This

Privacy Policy Agreement applies only and solely to the information collected by MFM sites.

Notice to European Union Users

MFM''s operations are located primarily in the United States. If you provide information to us, the information will be transferred out of the European Union (EU) and sent to the United States. (The adequacy decision on the EU-US Privacy became operational on August 1, 2016. This framework protects the fundamental rights of anyone in the EU whose personal data is transferred to the United States for commercial purposes. It allows the free transfer of data to companies that are certified in the US under the Privacy Shield.) By providing personal information to

us, you are consenting to its storage and use as described in this Policy.

Security

MFM takes precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (e.g. credit card information), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the webpage. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment. This is all done to prevent any loss, misuse, unauthorized access, disclosure or modification of the user's personal information under our control.

MFM's operations are located primarily in the United States. If you provide information to us, the information will be transferred out of the European Union (EU) and sent to the United States. (The adequacy decision on the EU-US Privacy became operational on August 1, 2016.This framework protects the fundamental rights of anyone in the EU whose personal data is transferred to the United States for commercial purposes. It allows the free transfer of data to companies that are certified in the US under the Privacy Shield.) By providing personal information to us, you are consenting to its storage and use as described in this Policy. Security takes precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (e.g. credit card information), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the webpage.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers

and servers in which we store personally identifiable information are kept in a secure environment. This is all done to prevent any loss, misuse, unauthorized access, disclosure or modification of the user's personal information under our control.